Claims Feedback Please enable JavaScript in your browser to complete this form.1. Who did you specifically deal with? *Andy MayHelen AtkinSophie PerryIan HuddlestoneHelen Longfellow2. Was your claim acknowledged quickly? If no, please add commentsYesNo3. Was it made clear to you when your claim was acknowledged, exactly what documents/information you needed to provide and why this was required? If no, please add your comments below. YesNo4. Did you feel your claim was dealt with fairly and promptly? If no, please add your comments below. YesNo5. On a scale of 1 to 10 how helpful and courteous did you find your claims handler (10 being very courteous and 1 being not courteous at all). Please provide comments Selected Value: 0 6. On a scale of 1 to 10, how confident were you with the knowledge of the handler and the advice provided? (10 being very confident 1 being not confident at all). Please provide comments Selected Value: 0 7. On a scale of 1 to 10 how happy were you with our claims service (10 being very happy and 1 being very unhappy). Please provide comments Selected Value: 0 Comments8. Based on your Claims experience, how likely would you be to recommend Schofield’s to a friend, family member or associate? If not, please add your comments (0 - Not at all, 10 - Very likely) Selected Value: 0 9. On a scale of 1 to 10, how happy were you with the service received from your Insurance Company (10 being very happy and 1 being very unhappy). Please provide comments. Selected Value: 0 Comments10. If you were to use our claims service again, would there be anything you would change about the way your claim was handled by Schofield Insurance Brokers to improve your customer experience? If yes, please add your comments below11. If happy to do so, please provide the name of your Insurance Company and / or policy reference number (this will allow us to discuss any service improvements required to further improve your Claims experience)12. Based on your overall claims experience, how likely are you to remain one of our valued customers? If not, please add your comments below. Very Likely Not Very LikelyComments13. This survey is designed to improve our service following your feedback and so is greatly appreciated. If we have failed to deliver excellent service, we would like the opportunity to contact you to discuss further. If you do not wish for this to happen, please tick the 'do not contact me' checkbox below. Do not contact meName (should you wish to remain anonymous, please enter N/A)EmailPhone NumberMessageSubmit