As we approach the start of the New Year with refreshed optimism, we want to thank all our clients for your loyalty, commitment and support.
At this time last year, nobody could have predicted what would happen, but we have to say that we admire the resilience and positivity all our clients have shown and how they have approached the changes thrust upon them.
Many of us had never heard of ‘Furlough’ or ‘Zoom’ and ‘Working from Home’ was something other people did, indeed ‘Pandemic’ was right out of a blockbuster movie.
We know from personal experience of working with smaller numbers of people in the office whilst most of our staff worked remotely from their homes, the challenges this created both from a mental and business perspective, but we have huge respect for how our colleagues managed and particularly how our clients managed and survived and, in some cases, grew stronger.
We will never look back and think 2020 was a good year, but we will look back and consider it made our Business more client focused and hopefully more relevant. We answered our client’s numerous enquiries and responded to their business needs, whether that be insurance advice or just plain and simple business advice once distilled from local and governmental updates.
As an Independent Broker, we are nothing without our clients and we remain grateful for you choosing us to handle your insurances in 2020. Unlike the majority of the Broker fraternity, we became more visible in 2020 where most hid from sight and didn’t respond to calls or indeed cover deadlines. It is clear to see 2021 will throw up further challenges for us all, but we will look forward to working with you and finding the insurance solutions you require.
We remain hopeful that the deployment of the vaccines will allow us to leave the virtual world behind us and a return to face-to-face meetings, so we are going to be optimistic that our staff are allowed to fill our calendars with real ‘face to face’ meetings this Year.
Thanks again for your loyalty, it really does mean the world to know that you choose Schofield Insurance Brokers to help you through these difficult times.
We hope you and your families stay safe and wish you all a Happy New Year.
The FCA have recently issued final guidance - Coronavirus and customers in temporary financial difficulty: guidance for insurance and premium finance firms, that requires that firms should make clear in their communications, including on their websites and apps, the different options available to customers, and encourage them to make contact if they are experiencing temporary financial difficulty as a result of coronavirus. Firms should make it as easy as possible to contact them, and consider the needs of customers with different communication needs (EG those needing to communicate through channels other than telephone) to ensure all customers that need help can access it easily.(read more) "Covid-19 and customers in temporary financial difficulty"